Privacy Policy
Cellphone King Store

Privacy Policy

How we collect, use and protect your information across our store and services.

CELLPHONE KING STORE — PRIVACY POLICY

Effective Date: October 22, 2026 Last Updated: October 22, 2026

Cellphone King Store ("Cellphone King Store," "we," "us," or "our") operates cellphonekingstore.com and our buyback, repair, unlocking, recycling, consignment and device-check services (the "Services"). This Privacy Policy explains what personal information we collect, why we collect it, how we share it, and the choices you have. It applies to our website, our in-store services, and the services we provide by phone, email or chat.

1. INFORMATION WE COLLECT

Information you give us:

  • Contact and account details: your name, email address, phone number, and account password (managed by our authentication provider), plus any address you give us for pickup, delivery or mail-in service.
  • Order and service details: what you buy, sell, repair, unlock, recycle or consign; device make, model and storage; IMEI or serial number; the condition information you provide; appointment times; and the notes you send us.
  • Device photos and files you upload: for example pictures of a device you are selling, or a photo of a device label.
  • Payment details: card payments are processed by Stripe. We receive confirmation of payment, the last four digits and a transaction reference. We do not store full card numbers.
  • Communications: messages you send through our website chat, email, contact and review forms, job applications, and notes from phone conversations.

Information collected automatically:

  • Device and usage data: IP address, browser and device type, pages viewed, referring pages, and similar technical information, collected through cookies and similar technologies.
  • Analytics data from tools such as Google Analytics and Google Search Console, which we use in aggregate to understand how our site performs.

2. HOW WE USE INFORMATION

We use personal information to: provide and manage quotes, orders, bookings, repairs, unlocking, recycling and consignment transactions; verify identity, device ownership and device status, including IMEI and blacklist checks; arrange pickup, shipping and delivery; process payments and payouts; create invoices, receipts and warranty records; answer questions and provide customer support; keep transaction records for warranty, accounting, tax and legal purposes; prevent fraud, theft and misuse and comply with applicable law; send service messages such as quotes, order updates, delivery status and listing updates; send marketing messages where permitted, which you can opt out of at any time; and improve our services and website.

3. HOW WE SHARE INFORMATION

We do not sell your personal information. We share it only as needed to run the Services:

  • Payments and payouts: our payment provider, Stripe, processes card payments and payouts. Stripe receives the payment details you enter.
  • Shipping, delivery and courier partners: providers such as EasyPost and the carriers behind it, and Uber Direct for local delivery, receive the name, address, phone number and item details needed to collect and deliver.
  • Marketplaces and sales channels: such as eBay or Facebook Marketplace, when a device is listed or sold through them.
  • Service providers that host our site, store our data, send our emails, provide analytics, or provide device-verification and unlocking suppliers. They may access information only to perform those tasks for us.
  • Our team: staff members who need the information to serve you.
  • Legal and safety: where required by law, or to protect our rights, safety or property, or to investigate fraud or stolen devices, we may share information with law enforcement or other authorities.

Some consignment and marketplace listings show device details to potential buyers. We do not intentionally display your complete IMEI publicly in a product listing, and we do not publish your contact details to buyers.

4. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and local storage to keep you signed in, remember your cart and your preferences, and measure how our site is used. You can block or delete cookies in your browser settings, although some parts of the Services, such as keeping items in your cart, may then stop working properly. Our analytics providers may set their own cookies when their tools run on our site.

5. HOW LONG WE KEEP INFORMATION

We keep personal information for as long as it is needed for the purpose it was collected, including transaction and payout records for accounting, tax and dispute periods; repair and warranty records for the life of the warranty; and device identifiers for fraud and theft checks. When information is no longer needed, we delete it or remove the details that identify you. Some records may be kept longer where the law requires it.

6. SECURITY

We use reasonable administrative, technical and physical safeguards to protect personal information, including limiting staff access and relying on reputable providers for payments, shipping and hosting. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

7. YOUR CHOICES AND RIGHTS

You can ask us for a copy of the personal information we hold about you; ask us to correct information that is wrong; ask us to delete information we are not required to keep; opt out of marketing emails using the unsubscribe link in any marketing message or by contacting us; and update your account details by signing in to your account. To make a request, contact us using the details in Section 10. We may need to verify your identity first. Depending on where you live, you may have additional rights under local law, and we will honor requests as that law requires.

8. CHILDREN

Our Services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us and we will delete it.

9. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The current version is always posted on this page with its effective date. If we make a material change, we will post it here and, where required, notify you by email or through the site.

10. CONTACT US

Cellphone King Store 2304 S King St, #101, Honolulu, HI 96826 Email: cellphonekingllc@gmail.com Phone: 1-808-620-6863 Website: cellphonekingstore.com